PowerQuest(R) Drive Image(R) 2002 Demo Version You can use the demo version of Drive Image to see the interface and walk through common tasks. However, you cannot actually complete tasks (such as creating an image, restoring an image, or creating a boot disk). You cannot create Drive Image rescue diskettes from the demo software, either. Contents: 1. New Features 2. Install 3. General Issues 4. CD Issues 5. Hardware Issues 6. Scheduling Image Creation Under Windows NT/2000/XP 7. MBR Utility 8. WIPEHEAD Utility 9. PowerQuest's Storage Manager Newsletter 1. New Features --------------- Drive Image 2002 includes the following new features: - Native Windows version of Drive Image. Drive Image runs in Windows if it can lock each partition (that is, if there are no files opened on the partitions) involved in the task you are performing. If Drive Image cannot lock the partitions, it will go into DOS boot mode to perform the operations. You do not need to enter information from DOS unless you run Drive Image DOS from the rescue diskettes. - Limited partitioning capability to create and maintain a backup location on the hard disk. - CD-R and CD-R/W support. Drive Image lets you create images directly to CDs (just as you can using Drive Image DOS). You need no other third-party software or drivers. If Drive Image cannot execute in Windows, it will burn the CD in DOS boot mode. - Network support. If Drive Image can execute natively in Windows (in other words, if there are no open files on the partitions being imaged or the location where the image is being restored), you can just select the corresponding network drive letter to create or restore an image on the network. The Boot Disk Builder program included with Drive Image lets you create or restore images to or from a network drive even when Drive Image must execute in DOS boot mode (or if you run Drive Image from the rescue diskettes). DOS support for network devices is dependent upon the availability of DOS NIC drivers for your NIC. Drive Image ships with some of the most common NIC drivers. - Four new wizards: Initial Backup Wizard - Lets you create an image of your system to removable media (such as a CD-R or CD-R/W) before modifying drives on the hard disks. Setup Wizard - Selects or creates a backup partition on the hard disk for storing backup images. Create New Partition (found in the Disk Operations feature) - Lets you create a new partition on your hard disk. Redistribute Free Space Wizard - Assists in maintaining or cleaning up your hard disk. If you run out of space to store image files on your backup partition, you can use this wizard to equalize free space on all the partitions on the hard disk, increasing space for the backup partition. If you remove the backup partition from the hard disk, you can use this wizard to put the space that was in your backup location back into other partitions that you are still using (such as your C: drive). - USB/FireWire support. Drive Image lets you create or restore images to and from USB or FireWire drives if Drive Image can execute natively in Windows (without dropping to DOS boot mode). If Drive Image must execute in DOS boot mode, support for such devices is dependent upon the availability of DOS drivers for the drives. 2. Install ---------- - To burn an image to a SCSI CD burner, you must select SCSI Drivers during installation so that the drivers are installed correctly in the virtual floppy. You must also choose SCSI Drivers when creating the Drive Image rescue diskettes. - Drive Image will work only under Windows 95c or higher. If you are using Windows 3.x or Windows 95a or 95b, you should upgrade your Windows version before using Drive Image. 3. General Issues ----------------- - Dynamic disks are not supported. - Image file passwords should not include extended characters. - All hard disks and removable disks must be enabled in BIOS for Drive Image to access them in boot mode and from the rescue diskettes (in other words, whenever Drive Image is running from DOS). You can change BIOS settings by watching the screen when you start your computer and pressing the key specified. - On some systems with mixed IDE and SCSI hard disks, Drive Image DOS may not boot properly from the virtual floppy. If you have a mixed system and you experience this problem, run Drive Image DOS from the rescue diskettes instead. - Do not save backup images on encrypted folders or on NTFS compressed drives. If you try to access an image on an NTFS compressed drive, you will receive error 1810. If you try to select an image in an encrypted folder, Drive Image will not allow you to select the image file. - (Windows XP) If you use Disk Operations to unhide a partition, the partition is unhidden but it is not assigned a drive letter because the DOS boot mode used by Drive Image cannot access the Windows registry. Use Disk Administrator to assign a drive letter. - Disk operations you can perform on unformatted and unknown partitions are limited. - Note the following issues if you restore a Linux image to a system that had a different operating system installed previously: 1) The first sector of the drive receiving the Linux image must be cleared before the Linux MBR (Master Boot Record) can be installed. 2) You must specify that the MBR be installed from the image for the system to boot properly. You can modify the AUTOEXEC.BAT file on the first rescue disk (or the boot disk you are using instead) to include the /MBR switch for Drive Image DOS. 4. CD Issues ------------ - Difficulties with creating images to CD may be resolved by downloading the latest CD drivers and/or firmware updates from the CD manufacturer. - Some PCMCIA cards may not allow Drive Image to burn images at full speed with some of the faster CD-R/W drives (such as 12x and 16x). You can use the /CDRSPD switch to throttle down the speed and allow for image creation. The syntax is /cdrspd=X, where X = drive speed. For example, the command line DriveImage9x.exe (or DriveImageNT.exe) /cdrspd=8 (Windows versions) or PQDI /cdrspd=8 (DOS version) would force the drive to burn at 8x. If you specify a speed that is not supported by the drive, Drive Image will use the default speed of the drive. - It is not necessary to load a CD driver to create OR restore an image on a CD drive. Under DOS, during the create or restore process, go to the Browse dialog, then from the drop-down list of drives, select the entry that starts with \\.\PQCD, followed by a number and a description of the drive. Under Windows, select the drive letter of the CD drive. - Drive Image 2002 is designed to support all CD-R drives that burn at 8X or faster. Some drives slower than 8X may not function properly with Drive Image. Check your CD-R documentation for details on the speed of your CD-R write capability. - Sometimes when you restore an image from a spanned CD set, if you insert the next media, then press , the message "the media does not contain the correct file" appears. Click OK. Drive Image will read the media again and continue to restore the image. - HIMEM.SYS is no longer required to be loaded in the CONFIG.SYS if you are creating images to CD-R/W media. However, if it is loaded it will not affect the performance of the program. - The CD drive may not be recognized when first starting Drive Image, which could prevent Drive Image from writing images to a CD-R. If the CD is NOT in the drive when Drive Image starts, the drive is recognized. Therefore the workaround is to not insert a CD until right before the machine is getting ready to reboot and create the image file. - If you restore an image that you created on a CD using an earlier version of Drive Image, Drive Image 2002 may display an inaccurate size needed for the destination. This problem does not occur for images you create using Drive Image 2002. 5. Hardware Issues ------------------ - If a USB mouse is not detected from the Drive Image rescue diskettes or DOS boot mode, the mouse drivers are not loaded. You may be able to enable the mouse in the BIOS. To do so, watch the screen when you start your computer, press the key specified, enter the BIOS advanced settings, and set "USB Legacy Support" (or something similar) to either enabled or auto. If you cannot enable the mouse in the BIOS, you can use the keyboard shortcuts in DOS. - If you create an image file to CD-R using the MELCO CRWSU-B1610H drive, Drive Image may hang early in the CD burning process. This is caused by the external hardware which converts the ATAPI drive to an USB/SCSI drive. It may also return an error when attempting to create the image. This is a new drive that may not currently work with Drive Image. - If you run Drive Image DOS on a computer with a Soyo 6ba+IV motherboard, the Display Drive Information command (on the Tools menu) may display multiple, non-existent drive letters. This problem occurs when there are no drives present on the Ultra66 IDE channels. To fix the problem, attach at least one drive to the Ultra66. 6. Scheduling Image Creation Under Windows NT/2000/XP ----------------------------------------------------- - If you choose to create an image "At System Startup" and the default of "Prompt before running Drive Image," Drive Image does not run when you restart the computer. You must deselect "prompt before running Drive Image" to run Drive Image at startup. When you choose to create an image "at system startup" and deselect "prompt before running Drive Image," Drive Image creates an image when you restart the computer, even though the Drive Image splash screen and progress screen do not display. You should not open any files in the folder where the image is being created until after Drive Image has stopped running. - (Windows XP only) If you deselect the "prompt before running Drive Image" option and Drive Image is set to run but you have switched to another fast user, Drive Image will not run. For optimal performance when using Fast User Switching, schedule imaging tasks for off-peak times or when the computer is idle for at least 30 minutes. - If you are running Drive Image on a Windows NT Workstation with SP6 applied, and you schedule the task to "Wait Until Shutdown" to run, the system will not shut down properly to let Drive Image run. To work around this problem with SP6, press Ctrl+Alt+Del, then click "Shut Down" to reboot the machine. The MBR and WIPEHEAD utilities discussed below are troubleshooting utilities used by PowerQuest Technical Support. They are designed for advanced users. 7. MBR Utility -------------- This Windows command utility will save the contents of the MBR (the first sector on the first hard drive) to a file. It will also restore the contents of a file to the MBR. It is found on the CD in the UTILITY\WINDOWS folder. You may wish to run this utility to back up the contents of your MBR to a file in case a virus destroys the MBR on your hard disk. Be aware that if you run this utility, change partitions on your hard disk, and then restore the MBR with this utility, you will cause problems with your computer. Therefore, if you want to use this utility to back up your MBR, you should run it each time you change partitions on the hard disk. Syntax: MBRutil /S= Saves the MBR to the file specified MBRutil /R= Restores the MBR from the file specified MBRutil /? Displays the program syntax 8. WIPEHEAD Utility ------------------- This WIPEHEAD Windows command utility will clear the contents of the first head (track) on the first hard disk, with the exception of the MBR (the first sector). If the drive has 63 sectors per track, this utility will clear out (that is, set all bytes to zero) sectors 2 through 63. This utility is found on the Drive Image CD in the UTILITY\WINDOWS folder. If the Drive Image virtual floppy will not install correctly, this utility may solve the problem. Syntax: WipeHead There are no command line parameters for the WIPEHEAD utility. 9. POWERQUEST'S STORAGE MANAGER NEWSLETTER ------------------------------------------ PowerQuest has a free monthly electronic newsletter that is dedicated to official announcements, tips, and techniques for PowerQuest products. You can view the newsletter online at www.powerquest.com/newsletter. ============================================================== PowerQuest can be reached at: Telephone: 801-437-8900 Fax: 801-226-8941 E-mail: magic@powerquest.com PowerQuest web site: www.powerquest.com Copyright 1994-2002 PowerQuest Corporation. All rights reserved. Drive Image and its use are subject to a license agreement and are also subject to copyright, trademark, patent and/or other laws. Refer to the user guide, the Help About screen, and www.powerquest.com/legal_notices for additional information about PowerQuest patents. Drive Image and PowerQuest are registered trademarks of PowerQuest Corporation. All other brand and product names are trademarks or registered trademarks of the respective owners.